PCI stands for Payment Card Industry. PCI has a set of standards called Data Security Standards (DSS) and it is a mandatory compliance standard for all payment service providers around the world. In basic terms, it means that you can expect the highest levels of security.
We are audited every year to ensure continued security compliance at all levels where cardholder information is transmitted and stored. All data is protected as per the PCI requirements, and we are required to implement the latest intrusion detection, response and systems monitoring technologies.
Our highly skilled and experienced technical teams have taken a world-class product, and over the course of many years, developed it into a very unique multi-platform, multi-currency, multi-host, application with the highest levels of security, scalability and flexibility, with round the clock monitoring and protection.
Our payment platforms meet all the industry-standard requirements for systems and data security and integrity.
FAC’s payment gateway is hosted at Link Bermuda, in a secure, hurricane proof world-class facility.
Yes. There is full system redundancy from internet connectivity to SAN. Where appropriate system components are configured in active/active mode to minimize processing interruptions. In addition, internet load balancers are used to manage connectivity.
Our systems are monitored round-the-clock via a sequence of advanced and automated alerts. We have support staff on call 24/7/365 to receive these alerts and respond within a 15-30 minute time period.
FAC maintains a business continuity plan and incident response procedures. In addition, the transactions processing infrastructure is replicated at a disaster recovery data center outside of Bermuda.