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How Do I View My Transactions?
Our transaction (detail and summary) reconciliation and chargeback reports are web-based
and available via secure login.
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Who Will Send Me Login Details, And When?
Our technical team will provide you with secure login details during integration,
and training on how to use our web reports before you begin live processing.
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What Kinds Of Reports Can I View?
We have a number of available reports:
- Approved and declined transactions detail reports
- Total transaction detail report for a defined period
- List of month-by month sales reports
- Summary of transactions report for a defined period
- Search by authorization code report
- Search by card number report
- Daily chargeback reports (received from the banks) are uploaded to our web-based
system for clients to review, track and action directly with the Acquirer
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How Much Historical Data Is Available Via Your Web Reports?
12 months online.
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Do Your Reports Show Full Credit Card Information?
No. The reports we generate have the credit card numbers masked for security. Only
the last 4 digits of the card will be shown.
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What Information Is Included On The Transactions Report?
The report will include the transactions within the date ranges you select. Information
shown is the transaction type, date, time, order ID (as supplied by the merchant),
transaction type, card type, amount, currency, response (approved or declined) and
authorisation code (if approved).
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Do Your Reports Separate Card Brands?
Yes, you can select to run separate reports.
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How Do I Reconcile Using Your Transaction Reports?
Our reports enable you to view your entire day's settled transactions. You will
receive NET settlement to your direct merchant account (the banks deduct their processing
fees directly from settlement), and each of our Acquiring bank partners will work
directly with you to provide the actual settlement information to assist with full
reconciliation.
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What Bank Charges Do I Need To Keep In Mind When Reconciling?
- Chargeback reserve (normally 10% of gross monthly processing volume)
- % of gross monthly processing volume (merchant discount rate)
- Chargeback fees (rates vary and are bank dependent)
- Transaction fees (bank dependent)
- Wire fees
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Do You Handle Working Chargebacks For Your Merchants?
No. We receive chargeback files from the banks and upload these to web reports for
each of our merchants to view and action accordingly. You would then work directly
with the bank.
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How Long Do My Customers Have To Chargeback A Transaction?
180 days.
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How Long Do I Have To Represent Those Chargebacks?
We recommend that you work chargebacks as a priority to ensure your thresholds remain
below what is acceptable to the banks (1% and under).
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How Many Users Can View My Web Reports?
We ask you to appoint one administrator to act as the lead in terms of accessing
and running reports. We provide training to your administrator (and other appointed
staff), ahead of your beginning live processing with us. We then provide the ability
for the administrator to add 4 additional users to access the reports. If
you need more, you can contact our technical team to request additional user logins.
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How Long Does Training Take?
Training on our web reports is very straight forward, and our technical team will
organize a conference call, and live user training, with your appointed staff members.
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Are Reports Available 24 x 7?
Yes. You can access reports securely at any time you have access to the Internet
and assuming our systems are running as normal.
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Is There A Charge For Running Transaction Reports?
There is no charge for running any report set by the parameters of our system. However,
if you need a special exception report, which requires detailed information beyond
the 12-month window, and we have to enlist a member of our technical or accounting
team, to facilitate this, there may be a charge depending on how much work is involved.
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Can I Export Reports To Other File Formats?
Yes. Reports can be exported to Excel, PDF and Rich Text Format.
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To find out more, please contact us. Or simply apply online.
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