Payment Gateway Technical - FAQs

• Is Your Gateway PCI compliant?
• What Does PCI Mean?
• Is Your Gateway Technology Proprietary?
• How Secure Is Your Gateway?
• Where Is Your Gateway Technology Located?
• Are Your Systems Backed-Up?
• Do You Have Systems Redundancy?
• Are Your Systems Monitored, And If So, How?
• What Happens If Your Gateway Goes Down And Processing Is Moved To Back-Up?
• Has There Ever Been A Systems Security Breach Of Credit Card Data?
  

Is Your Gateway PCI compliant?

Yes.

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What Does PCI Mean?

PCI stands for Payment Card Industry. PCI has a set of standards called Data Security Standards (DSS) and it is a mandatory compliance standard for all payment service providers around the world.  In basic terms, it means that you can expect the highest levels of security.

We are audited every year to ensure continued security compliance at all levels where cardholder information is transmitted and stored. All data is protected as per the PCI requirements, and we are required to implement the latest intrusion detection, response and systems monitoring technologies.

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Is Your Gateway Technology Proprietary?

Our highly skilled and experienced technical teams have taken a world-class product, and over the course of many years, developed it into a very unique multi-platform, multi-currency, multi-host, application with the highest levels of security, scalability and flexibility, with round the clock monitoring and protection.

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How Secure Is Your Gateway?

Our payment platforms meet all the industry-standard requirements for systems and data security and integrity.

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Where Is Your Gateway Technology Located?

In Cable & Wireless's world-class, secure hosting centres here in Bermuda.

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Are Your Systems Backed-Up?

Yes.

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Do You Have Systems Redundancy?

Yes.

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Are Your Systems Monitored, And If So, How?

Our systems are monitored round-the-clock via a sequence of advanced and automated alerts. We have support staff on call 24/7/365 to receive these alerts and respond within a 15-30 minute time period.

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What Happens If Your Gateway Goes Down And Processing Is Moved To Back-Up?

In the unlikely event that our primary system goes down, processing is automatically moved to back-up. In the event of total systems failure, our teams will liase directly with you to provide guidance and advise on the restoration of full service.

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Has There Ever Been A Systems Security Breach Of Credit Card Data?

No.

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To find out more, please contact us. Or simply apply online.